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Check-in
21Apr2025Select date
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22Apr2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

Calle 8 Y Playa S/N, Playa Del Carmen, Mx, Playa del Carmen, Mexico

Thompson Playa Del Carmen Beach House, By Hyatt offers two distinct luxury experiences - a rooftop oasis at Main House on Quinta Avenida and a beachfront refuge with 27 rooms featuring mid-century decor by Mexico City designers Niz + Chauvet. This 4-star property provides daily yoga classes, tequila tastings, and Mexican candies at turndown.

Luxury Ocean View Rooms

Each of the Thompson's 27 rooms features sateen-woven linens, gourmet minibars, and balconies with partial ocean views. The accommodations showcase custom furnishings with Mexican patterns and an airy color palette.

Beachfront Dining Experience

C Grill restaurant specializes in wood-fire grilled seafood, ceviches, and Mexican dishes. The beachfront venue serves poolside cocktails and offers sunset dining.

Pool and Fitness

The property features an outdoor pool with serviced cabanas equipped with daybeds and ceiling fans. A 24-hour fitness center, sauna, and complimentary bicycles are available for guests.

Cultural Coast Location

Thompson Beach House resides along the Riviera Maya coast, 35 miles south of Cancun. The property sits within walking distance of the Museo Frida Kahlo and Galeria de Arte 5ta Avenida.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Oceanfront King Room
Max:
2 persons
510 sq. feet 
Bed options:
1 King Size Bed
Shower
Coffee machine
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King Room
Max:
2 persons
540 sq. feet 
Bed options:
1 King Size Bed
Ocean view
Shower
Coffee machine
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Suite
Max:
3 persons
830 sq. feet 
Bed options:
1 King Size Bed
Ocean view
Shower
Coffee machine
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Price and Room Availability Calendar

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Getting around

Available transportation options

City Center
Playa del Carmen2000 ft
Airports
Aeropuerto de Playa del Carmen (PCM)5000 ft
Cancun (CUN) 35.2 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking property
  • Free Wi-Fi
  • Paid parking
  • Safe deposit box
  • 24-hour reception
  • Pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • Security
  • Baggage storage
  • Elevator
  • Currency exchange
  • Multilingual staff

Sports & Fitness

  • Fitness center

Services

  • Paid airport shuttle
  • Paid valet parking
  • Room service
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wedding services
  • Newspaper service
  • Bell staff/Porter

Dining

  • Paid breakfast
  • Restaurant
  • Poolside snack bar

Children

  • Cribs

Facilities for people with disabilities

  • Bathroom for disabled

Spa & Leisure

  • Outdoor swimming pool
  • Television in lobby
  • Spa center

Room features

  • Air conditioning
  • In-room safe
  • Mini-bar
  • Sitting area
  • Terrace
  • Balcony
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Telephone
  • CD player
  • AM/FM alarm clock

Room decor

  • Curtains
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Location

Calle 8 Y Playa S/N, Playa Del Carmen, Mx, Playa del Carmen, Mexico
Map view
Calle 8 Y Playa S/N, Playa Del Carmen, Mx, Playa del Carmen, Mexico
Nearby
152 Calle Quinta Avenida
Quinta Avenida
700 ft
Museums
Museo Frida Kahlo Playa Del Carmen
300 ft
Night club
Coco Bongo
1500 ft
Avenida 5ta Entre 6 y8
Gaston Charo Art Gallery Playa del Carmen
400 ft
5th Avenue 4th and 6th Streets
Sun Jaguar
800 ft
5ta Avenida
Galeria de Arte 5ta Avenida
1100 ft
Ave Benito Juarez 109 between 5a y 10a Ave
La Sirena's Fine Mexican Handcrafts
1600 ft
Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría
Arte en Playa
1600 ft
Av Constituyentes esquina 5ta esquina 5ta Avenida
Ambarte
1900 ft
Aquarium
Aquarium Beach
2200 ft
Night club
Club 01
400 ft
Night club
Mandala Playa del Carmen
700 ft
Beach
INTI Beach
3200 ft
Casinos
Grand Riviera Casino
1200 ft
Night club
Blue Parrot
800 ft
Shopping Area
Plaza Calle Corazon
900 ft
Night club
Salon Salsanera
900 ft
Restaurants
KEEL Restaurant at The Carmen Hotel
100 ft
Calle 8 Nte. No. 876 Centro
La Cazota Grill Restaurant
500 ft
Quinta Avenida Between Calle 6 and 8
Deck 5 Pool and Skybar
100 ft
Calle 8 Norte 876 The Carmen Hotel Rooftop
C Grill at Playa Del Carmen
100 ft
Calle 8 Nte Gonzalo Guerrero
Mi Pueblo
400 ft
5ta Avenida y Calle 8 Col. Centro
Conte Flavio Gelaterie Italiane
200 ft
Calle 8 Norte Entre 5a Avenida y La Playa 876
CGrill Restaurant
100 ft
Calle 8 Nte y Playa S/N
Il Baretto Italian Restaurant
500 ft
Avenida 5
Eat Italy
400 ft
5TA Avenida Esquina Calle 8
Fusion Beach Bar Cuisine
600 ft
Calle 6 Norte On the Beach

Reviews and Ratings

Feedback from previous guests about their experience.
84%
enjoyed the hotel and would happily return
8.4/10
Great
Rooms
7.4
Location
9.2
Service
6.0
Dining
5.0
Guest reviews
8.4/10
based on 5 reviews
8.1
8.1/10 based on 164 reviews
Leonard
United States of America, March  2025
5.2/10

I had a comfortable stay, with beautiful rooms and friendly staff, but I faced some issues with the noise and room view. The location was perfect for exploring, but my experience was somewhat marred by both management and service oversights during my stay.

Rooms
7.0
My junior suite with a partial ocean view was beautiful, but a tree completely blocked my view of the beach. The rooms were spacious and modern, but the location of mine was disappointing.
Service
6.0
The staff were generally friendly and helpful, but I encountered some frustrations, especially regarding the management's unreliability in addressing billing issues after my stay.
Location
9.0
The hotel is perfectly situated right off 5th Ave, making it easy to explore the area and enjoy the beach. However, the noise from the street at night was bothersome until I used a white noise app.
Dining
5.0
While the breakfast was advertised as included, I was disappointed when I couldn't get a simple lunch box for my early trip and there were additional charges for what I thought would be complimentary items.
Facilities
6.0
The hotel offered a range of facilities like room service and a paid airport shuttle, but the overall experience didn't quite match what I expected for the price.
Virginia
United States of America, March  2025
5.2/10

I had a generally pleasant stay, highlighted by the location and the friendly staff. However, a few issues with dining and management left me feeling disappointed. The staff's helpfulness varied, making the experience a bit inconsistent.

Rooms
9.0
My Junior Suite was spacious, modern, and incredibly clean with a full view of the ocean. It provided all the comforts I needed during my stay.
Service
7.0
The service was kind and reactive, though I did encounter some inconsistency. While some staff were warm and willing to assist, others seemed less helpful during key moments.
Location
10.0
The hotel's location couldn't be better. right at the beach and close to bustling 5th Ave, surrounded by plenty of restaurant and bars.
Dining
5.0
Dining was a huge disappointment. The breakfast offered was quite basic. it lacked variety, and when I tried to get a lunch box for an early outing, it was a hassle.
Facilities
6.0
The hotel had great facilities like room service and laundry, but the dining options did not meet my expectations.
Kenneth
United States of America, March  2025
6.4/10

I had an interesting experience at Thompson Playa Del Carmen Beach House. The location is fantastic right on the beach, but service issues really put a damper on my stay. While the room was clean and spacious, my interactions with staff were less than pleasant, especially when it came to breakfast arrangements and unexpected charges. Overall, I’m not sure I’d recommend it based on my experience.

Rooms
5.0
My queen room with ocean view was beautiful and clean, but not worth the high price tag.
Service
5.0
The staff was warm but ultimately unhelpful, especially when I faced issues with breakfast and unexpected fees.
Location
9.0
The hotel is in a prime spot right on the beach and near 5th Ave, making it super convenient to explore.
Dining
5.0
Breakfast was lackluster, mostly sweet pastries with limited options, which was disappointing for an American breakfast.
Facilities
5.0
The facilities were decent, offering room service and laundry, but the overall experience was marred by service issues.
Peggy
United States of America, December  2024
5.2/10

I had a mixed experience at Thompson Playa Del Carmen. The location is fantastic, right on the beach, and I loved my spacious junior suite with a nice balcony. However, the service fell short of my expectations, especially given the expensive price tag, and I had some trouble with the basic facilities.

Rooms
8.0
My junior suite was beautiful and spacious, with a lovely balcony to relax on. I appreciated the partial sea view upgrade, although I wasn't thrilled about the noise from nearby 5th Avenue at night.
Service
6.0
The staff was friendly, but the overall service could be warmer. I didn’t feel welcome returning to the hotel at times, which is disappointing given the price I paid.
Location
9.0
The hotel's location is perfect, right off the beach and close to 5th Avenue. It truly makes for a great spot to relax and enjoy the area.
Dining
5.0
Breakfast was included, but it was just continental and rather basic—sliced fruit and old pastries didn’t quite meet my expectations. Room service was also limited and charged delivery fees during my stay.
Facilities
6.0
While the hotel boasts a range of facilities, I encountered some issues with the sink not draining properly, which was disappointing. Also, the TV options could use improvement.
Elizabeth
United States of America, December  2024
5.2/10

My stay at Thompson Playa Del Carmen Beach House had its highlights and drawbacks. The location was fantastic, right by the beach, and my junior suite was spacious and beautifully designed. However, the service left much to be desired, especially for the price I paid. Overall, it was a mixed experience, balancing luxury with some missed expectations.

Rooms
8.0
The junior suite was incredibly spacious with a lovely balcony. I appreciated the upgrade to a partial sea view, even if the actual visibility was limited by a tree.
Service
6.0
The service was cordial but lacked warmth. I expected a more welcoming atmosphere, especially upon returning from outings. Also, with the restaurants closed for a New Year's event, the limited room service options felt inadequate.
Location
9.0
The hotel's location was perfect, just off bustling 5th Ave and steps from the beach. It truly made for a relaxing atmosphere amidst the vibrant surroundings.
Dining
5.0
Breakfast included was decent, but with the restaurants closed, the options felt lackluster. Room service was available but came with delivery fees, which I found frustrating.
Facilities
7.0
The facilities were acceptable, but the TV options could use improvement, especially since I had limited entertainment choices during my stay.
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21Apr2025Select date
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Rooms and Guests2 Guests, 1 Room